Chateau Tongariro Hotel, Whakapapa: 2,687 Hotel Reviews, 1,485 traveller photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. All in all our stay was not up to previous standards. more. The staff are lovely and helpful. It is also my pleasure to read that you enjoyed the beautiful atmosphere in the Ruapehu Lounge Bar and made the most of the hotel facilities during your stay. See 2,646 traveller reviews, 1,460 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Good location. Chateau Tongariro Hotel, Whakapapa: See 2,667 traveller reviews, 1,480 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Why? We were given Villa 5 (V5). Dear Christof_Morys,Thank you for taking the time to share your feedback.We are pleased to see you enjoyed your time here. Ask Christof_Morys about Chateau Tongariro Hotel, Ask josephineho88 about Chateau Tongariro Hotel, Ask alibongo123 about Chateau Tongariro Hotel, Ask Millie W about Chateau Tongariro Hotel, Hotels near Tongariro National Park Visitor Centre (Whakapapa Visitor Centre), Hotels near Citywalkz Ltd t/a Citywalks World, We compared the lowest prices from 10 websites. Overpriced at $45 each because of poor quality food. May I suggest that the hotel could look into lights being install along the driveway and at the back porch as well?The apartment was cozy. It was a pleasure to be served by them.There are walks right from the hotel that are very good. Now £90 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. I have had a lovely high tea 2 years ago so was looking forward to another. Chateau Tongariro Hotel: High tea - See 2,685 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. This is an absolutely lovely place to stay. The place needs a remodel badly. Chateau Tongariro Hotel: High Tea at the Chateau - See 2,690 traveller reviews, 1,485 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. Great value for money , amazing views. Please be rest assured this will be passed onto the the relevant departments to make appropriate changes. See 2,693 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. more. The doors to the rooms were scuffed and dirty. We had rung and booked so they had our number. Chateau Tongariro Hotel: High Tea - See 2,636 traveller reviews, 1,460 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. Chateau Tongariro Hotel: Chateau Tongariro Hotel - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. We stayed at the apartments which are slightly away from the main hotel. The hot chocolate was perfect and hot! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No photographs can do justice to the beauty and surroundings of this place. Room types may vary. Chateau Tongariro Hotel: High Tea - See 2,670 traveler reviews, 1,480 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. It was a great price offering too with the perfect views. Taxes and fees that are shown are estimates only. Reviews of Chateau Tongariro Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Opening the doors to a little forest in the morning is refreshing. The food this time was very disappointing- tiny scones and cakes which looked and tasted tired or stale. Very claustrophobic and not welcoming. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. Chateau Tongariro Hotel: High Tea - See 2,687 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. We almost miss the turn. I advise you look elsewhere if you’re interested in exploring this part of the country. Book Chateau Tongariro Hotel, Whakapapa on Tripadvisor: See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 … This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Being that it is winter, once we settled into the apartment for the day, even though we wanted to watch the movies and enjoy the lobby area at the main hotel, we didn't feel like driving over. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. Bring your own picnic and eat outside - the scenery is free and your own food no doubt much better! It’s been a while between high teas, visiting wineries for a platter and a glass of wine had stolen my affection. Dear Millie W,Thank you for taking the time to share your feedback.The Team and I are very pleased to read your comments.Hopefully we can welcome you back for longer next time!Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz, This is the version of our website addressed to speakers of English in New Zealand. We hope you allow us another chance as we'd love to make amends and showcase a different room option. Prices are calculated as of 23/11/2020 based on a check-in date of 06/12/2020. Ruapehu Restaurant: Chateau Tongariro High Tea - See 350 traveller reviews, 80 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. The problem was that it took 45 minutes to be served. We enjoyed every minute. If you would be open to a future stay, please contact me at rdm@chateau.co.nz to help facilitate your booking and ensure you are well taken of.Kind regards,Alex HampshireRooms Division Manager. We hope you allow us another chance as we'd love to make amends. Even though it was freezing outside, the room was warm due to central heating and double glass windows. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. I am very sorry to read your comments about your recent High Tea with us. The ski area is within 10 minutes by car, but there was nearly no snow.Pool and sauna were not worth mentioning ... both are located in the basement, no windows, low ceilings, pool is only 90cm deep, old. We are staying here on our honeymoon, and have been very disappointed in the quality of the accommodations.The hotel would be beautiful if they had retouched the heritage rooms. Staff were lovely and the high tea with bubbles was just right . Use this rating to help choose your stay! We hope you allow us another chance as we'd love to make amends. If you would be open to a future reservation, please contact me to help facilitate your booking and ensure you are well taken care of.Kind regards,Abhishek KokjeDuty Manager, This is the version of our website addressed to speakers of English in the United States. The restaurant, bar and lounge area are very fancy and the view from the lounge area is extraordinary. There was so much selection and just the right amount of food. Chateau Tongariro Hotel, Whakapapa: See 2,646 traveller reviews, 1,460 user photos and best deals for Chateau Tongariro Hotel, ranked #1 of 2 Whakapapa hotels, rated 4 of 5 at Tripadvisor. Why? The bathroom was not really modern, but everything worked, so it was OK.The staff was professional and very friendly. This hotel is dirty and very out dated. Thankfully the lights inside other villas and ours were on or else we won't be able to find the place at all. The hotel is beautiful, the staff are friendly, the meals just delicious, the outlook/views are stunning. Day before hotel phoned me to enquire what time we would be arriving so that housekeeping could have the room ready if we were arriving a little earlier than usual check in time. I have had a lovely high tea 2 years ago so was looking forward to another. But sitting in the lobby, a glas of wine or tea or coffee is much better! It is also my pleasure to read that you enjoyed the great location of the hotel as well as the food and service from our team. Prices are calculated as of 28/09/2020 based on a check-in date of 11/10/2020. We will look forward to welcome you back soon.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. The view is the best part of this experience. Chateau Tongariro Hotel: High Tea at the Chateau - Disappointed - See 2,685 traveller reviews, 1,485 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. Chateau Tongariro Hotel, Whakapapa: 2,642 Hotel Reviews, 1,460 traveller photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Bring your own picnic and eat outside - the scenery is free and your own food no doubt much better!More, Dear Millytwo,Thank you for taking the time to share your feedback. Chateau Tongariro Hotel: Wonderful one night stay - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. Our waitress brought our glasses of sparkling but insisted on pouring the first cup of tea which got cold while we were drinking wine. Staff very helpful and internet fast. If you do change your mind and would be open to give us another try please contact me as I would love to showcase a different room option in the Tongariro wing of the hotel.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. We have let it down by not only our service but the product as well. The check in staff were really helpful and friendly.The room was ok but the bathroom is in need of updating. Please see our partners for more details. Without feedback like yours this would not be possible.We hope you allow us another chance as we'd love to make amends. The last thing we want is to make you feel disappointed and I am sorry the stay was not up to expectations. The carpet in the hotel room was disgusting and the bath tub had chips in it. Felt like being in a cludo set, the hotel has a great vibe , very regal in style. She also wanted our phone number. We both loved it will go again one day. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. While we were waiting we had to listen to a very loud Englsih female member of staff complaining about a group of guests who had apparently run up a bill of over $300 and left without paying. The staff were fantastic, so polite and helpful. Thank you again for your comments and we hope to welcome you back very soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz, A fabulous place with amazing views ! It could be a lovely hotel if money and time were aid to on updating it. Chateau Tongariro Hotel, Whakapapa: See 2,685 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. We arrived after sundown and got the keys to our apartment at the hotel reception. State Highway 48, … With a specially curated new menu launched in June 2020, you will enjoy traditional scones, delicate finger sandwiches, sweet treats and freshly brewed gourmet Dilmah teas or barista coffee in the opulent Ruapehu Lounge. The food was excellent as usual but again, the service was lacking. I have found the service to be somewhat rude and smug as well. Dear melanieo761,Thank you for sharing your feedback. Dear wensnz,Thank you for your recent stay with us. ChateauHMGT, Duty Manager at Chateau Tongariro Hotel, responded to this review. Payments made by partners impact the order of prices displayed. That’s a first for her.Breakfast was ok but dining room needs updating and staff were constantly loitering to clear away.The public areas were very quiet and lacked atmosphere.All in all it was ok, not as bad as I was fearing. We would love to welcome you back soon.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. Dear Arlene,We are delighted to read that you had an excellent experience with us. Dear KellieCz,Thank you for taking the time to share your feedback.I am sorry that your stay fell below expectations. Ask Millytwo about Chateau Tongariro Hotel, Ask bens778 about Chateau Tongariro Hotel, Ask KellieCz about Chateau Tongariro Hotel, Ask Arlene H about Chateau Tongariro Hotel, Ask Exploration519022 about Chateau Tongariro Hotel, Ask melanieo761 about Chateau Tongariro Hotel, Hotels near Tongariro National Park Visitor Centre (Whakapapa Visitor Centre), Hotels near Citywalkz Ltd t/a Citywalks World. The price you just found (€105) is 22% lower than our most recent forecast (€134) for this property for this date. This place could be amazing. She also wanted our phone number. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. The exterior looks very charming the rooms are not charming at all. Stayed 1 night and loved it. Highly recommend this AAAAAAA+++++++, Ask reneewip about Chateau Tongariro Hotel. If you would be open to a future reservation, please contact me to help facilitate your booking and ensure you are well taken care of.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. Disappointing high tea: Chateau Tongariro Hotel - See 2,664 traveller reviews, 1,479 photos, and cheap deals for Chateau Tongariro Hotel at Tripadvisor. You feel like royalty. Wish we had stayed here when we did that walk in 2017. My daughter loves all pools but even she didn’t want to go in!! We went to the Chateau Tongariro for High Tea. The price you found is 22% lower than this hotel's expected rate of €134/night. Overpriced at $45 each because of poor quality food. Now £62 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. Having never had the extravagant high tea experience before, when I recently went to Tongariro National Park with 3 others as part of our 10-day road-trip around New Zealand's North Island, we thought we might as well tick another thing off our bucket list with high tea at Chateau Tongariro Hotel. Much of the decor is too dirty to clean. Do not miss the opportunity to visit.We had afternoon high tea which was fabulous . Chateau Tongariro Hotel: High tea at the Chateau. Old chipped bath and poor shower.The hotel pool was awful!! Our waitress brought our glasses of sparkling but insisted on pouring the first cup of tea which got cold while we were drinking wine. Dear bens778,Thank you for sharing your feedback. The room is unquestionably clean and comfortable. Spoil yourself and go, Dear alibongo123,Thank you for coming in and having High Tea.We are pleased to see you enjoyed the Hotel and surroundings.Hopefully we can welcome you back soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz. However it’s winter Down Under and driving from Palmerston North to Rotorua provided the chance to break our journey in the Tongariro National Park. The last thing we want is to make you feel disappointed and I am sorry the stay was not up to expectations. We had to use our phone torch-lights to figure out the entrance. This was very unprofessional behaviour by the staff member in our opinion.When we got to our room it was freezing cold and never warmed up, even after we found an open window and closed it. Yes, the snow has been a little late this year!I am sorry in regards the Pool & Sauna, I do agree with you, I would choose a glass of wine over most things any day!We hope to welcome you back soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz. Please see our partners for more details. Review tags are currently only available for English language reviews. High Tea: Chateau Tongariro Hotel - See 2,685 traveller reviews, 1,485 photos, and cheap deals for Chateau Tongariro Hotel at Tripadvisor. With a specially curated new menu launched in June 2020, you will enjoy traditional scones, delicate finger sandwiches, sweet treats and freshly brewed gourmet Dilmah teas or barista coffee in the opulent Ruapehu Lounge. Thank you again for your feedback.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. 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